Privacy Policy

Space Planning Co., Ltd. (hereinafter referred to as the "Company") establishes and discloses the following Privacy Policy in accordance with Article 30 of the Personal Information Protection Act to protect the personal information of data subjects and to promptly and smoothly handle grievances related to personal information.

This Privacy Policy applies to membership registration, login, events, marketing activities, and additional services provided through COLLECTION.ANOOKHOTEL.COM (hereinafter referred to as the "Website").

Some services provided through the Website may be operated in cooperation with affiliated companies.

Website and Marketing Operations: Space Planning Co., Ltd.
Brand Operations Support: The Hyoosik Co., Ltd.
Accommodation Operations: HS Operation Co., Ltd.
System Operations: iCrew Company Co., Ltd.

Accommodation reservation and payment services may also be provided through external reservation platforms (OTA services and affiliated channels), and the privacy policies of such platforms shall apply when using those services.

The Company processes personal information for the following purposes:

1. Accommodation Reservation and Service Provision

• Reservation processing
• Identity verification
• Provision of accommodation services
• Reservation notifications
• Customer support and assistance

2. Event Participation and Operation

• Verification of event participation
• Identity confirmation
• Review verification
• Prize delivery and notification

3. Customer Inquiries and Complaint Handling

• Verification of the identity of the complainant
• Confirmation of inquiry details
• Notification of processing results

4. Service Operation and Improvement

• Analysis of Website usage statistics
• UX/UI improvements
• Development and operation of new services

1. The Company processes and retains personal information within the retention period agreed upon at the time of collection or within the retention period required by applicable laws.

2. The retention and processing periods for each category are as follows:

• Accommodation reservation information: Deleted within three (3) months after completion of the service
• Event participation information: Deleted within three (3) months after completion of prize delivery
• Customer inquiry information: Deleted within six (6) months after completion of inquiry processing

However, where retention is required by applicable laws and regulations, such information shall be retained for the period prescribed by those laws.

The Company processes the following personal information:

1. For Accommodation Reservations

Required Information:

• Name
• Contact information (mobile phone number)
• Email address
• Check-in date
• Number of guests

Optional Information:

• Special requests and related information

※ Payments may be processed through external payment service providers, and payment information is handled directly by the relevant service provider.

2. For Event Participation

Required Information:

• Name
• Contact information
• Naver ID
• Review verification image

Optional Information:

• Email address

3. For Customer Inquiries

Required Information:

• Name
• Contact information
• Inquiry details

4. Automatically Collected Information

• IP address
• Cookies
• Visit records
• Service usage records
• Other similar information

The Company does not provide users' personal information to third parties in principle. However, personal information may be provided in the following cases:

• Where separate consent has been obtained from the data subject
• Where required by applicable laws and regulations
• Where necessary for service provision, including prize delivery for events and operational cooperation

When providing personal information to a third party, the Company shall notify users in advance of the recipient, purpose of provision, items provided, retention period, and usage period, and obtain consent where required.

To ensure smooth service operation, the Company may outsource personal information processing tasks as follows:

The Company supervises and manages outsourced service providers to ensure compliance with applicable personal information protection laws and regulations.

If the outsourced services or service providers change, such changes will be disclosed through this Privacy Policy.

The Website may redirect users to external reservation platforms, including OTA services and affiliated reservation channels, when making accommodation reservations.

Reservation processing, payment, refunds, guest information entry, and related services are handled in accordance with the privacy policies of the respective platforms, and the Company is not directly responsible for the processing of personal information by such platforms.

Users are advised to review the terms of service and privacy policy of the relevant platform before using external reservation services.

Data subjects may exercise the following rights at any time:

• Request access to personal information

• Request correction or deletion of personal information

• Request suspension of processing

• Withdraw consent

Data subjects may exercise these rights by submitting a written request, sending an email, or contacting the customer service center.

The Company shall take necessary measures without delay upon receiving such requests from data subjects.

The Company may verify whether the person requesting access, correction, deletion, or suspension of processing of personal information is the data subject or a duly authorized representative.

The Company shall destroy personal information without delay when the retention period has expired or when the purpose of processing has been achieved.

Methods of destruction are as follows:

• Electronic files: Permanently deleted using irrecoverable methods

• Paper documents: Shredded or incinerated

However, if personal information must be retained in accordance with applicable laws and regulations, such information shall be separately stored for the period prescribed by those laws.

The Company implements the following measures to ensure the security of personal information:

• Minimization of personnel handling personal information

• Management and restriction of access rights

• Operation of security programs

• Retention and monitoring of access logs

• Establishment and implementation of internal management plans

• Internal training and education regarding personal information protection

The Company may use cookies and behavioral information to provide customized services, analyze Website usage statistics, and measure advertising performance.

The Company may utilize the following tools:

• Google Analytics (GA4)

• Meta Pixel

• Kakao Advertising Tools

• Other analytics solutions

In the course of using these tools, certain information may be transferred overseas.

The Company does not collect sensitive behavioral information that may significantly infringe upon an individual's privacy.

Users may refuse the storage of cookies through their web browser settings. However, refusal to store cookies may limit access to certain services.

Methods for disabling cookies are as follows:

• Chrome: Settings > Privacy and Security > Third-Party Cookie Settings

• Microsoft Edge: Settings > Cookies and Site Permissions > Manage and Delete Cookies and Site Data

• Safari: Settings > Privacy > Block Cookies

The Company has designated the following Data Protection Officer to oversee matters related to personal information processing and to handle complaints and requests for relief concerning personal information.

• ▶ Data Protection Officer
• • Name: Jo Ahhyun
• • Position: Team Leader
• • Email: [email protected]

The Company will promptly respond to and process inquiries, complaints, and requests for relief related to personal information submitted by data subjects.

Data subjects may contact the following organizations for consultation or dispute resolution regarding personal information infringement:

• • Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
• • Personal Information Dispute Mediation Committee: www.kopico.go.kr / +82-1833-6972

This Privacy Policy shall take effect on June 10, 2026.

If any content of this Privacy Policy is added, deleted, or modified, the Company will provide notice of the reason for amendment and the major changes through the Website.

- Revised on June 10, 2026

The operator responsible for Website and marketing operations was clarified as Space Planning Co., Ltd., and the roles of affiliated companies and personal information processing outsourcing arrangements were reorganized and updated.